To initiate a return, generate its request in the customer's account. Go to the details of the order you wish to return. Check the appropriate items and provide the reason for the return. The return will be visible on your customer account under the product returns icon.
Once we approve the return, you will have the option to print the form.
You can also use the Electronic Return Form.
Print the return form and include it in the package along with the received receipt.
Then, send the package to our address (PSA Małachowski, Skoczowska 49, 43-426 Dębowiec).
Our customers have 14 days to notify us of their intention to return the product and an additional 14 days to send the order back to us. If the return request is not recorded, you must send it within 14 days from the time of receiving the notification.
Returned products do not need to be packed in our boxes. However, it is necessary to secure them properly to prevent any potential damage during transportation.
We will refund the payment in the same method you used to place the order.